Warranty Policy

Last updated: March 23, 2026

At GadgetHQ.co, we are committed to providing reliable products and a transparent warranty policy.

This Warranty Policy outlines the limited warranty coverage applicable to products purchased on our website.

1. General Warranty Coverage

Unless otherwise stated on the product page, products are covered by a limited 30-day warranty against manufacturing defects.

The warranty period begins on the date of delivery confirmation.

This warranty does not cover accidental damage, misuse, improper handling, or normal wear and tear.

2. Consumer Electronics and Gadgets

For consumer electronics and gadgets:

  • The warranty covers manufacturing defects only
  • It does not cover accidental or user-caused damage
  • It does not cover water or liquid damage unless specified
  • It does not cover software or compatibility issues

Product-specific warranty details, if any, will be clearly indicated on the product page.

3. Electronic Parts and Components

For replacement parts and internal components (such as screens, batteries, and internal modules):

  • Coverage applies only prior to installation
  • Items must be tested before installation

The warranty becomes void if:

  • The part has been installed
  • Protective films or seals have been removed
  • The item shows signs of installation or use
  • Physical damage is present

We strongly recommend professional installation for these products.

4. Refurbished Devices

Refurbished devices may include a limited warranty as stated on the product page.

Unless otherwise specified:

  • The warranty covers hardware defects only
  • It does not cover accidental or liquid damage
  • It does not cover battery wear from normal usage
  • It does not cover software-related issues

Battery performance may vary and is not guaranteed to match original factory-new levels.

5. Warranty Claim Process

To submit a warranty claim, you must:

  • Contact support@gadgethq.co
  • Provide your order number
  • Provide clear photo or video evidence
  • Describe the issue in detail

Additional verification or diagnostic steps may be required.

Claims must be submitted within the warranty period.

6. Warranty Resolution

If a claim is approved, we may offer:

  • Replacement
  • Store credit
  • Refund

All returned items are inspected prior to resolution.

7. Exclusions

This warranty does not cover:

  • Accidental damage
  • Improper use or handling
  • Unauthorized modifications
  • Damage caused during installation
  • Compatibility issues
  • Software-related problems
  • Normal cosmetic wear

8. Dead-on-Arrival (DOA)

If a product arrives defective, you must contact us within 72 hours of delivery.

Clear evidence (photos or video) is required.

For replacement parts, testing must be performed before installation.

9. Product Identification and Anti-Fraud

Some products may include serial numbers or internal identification markers.

Warranty claims may be denied if these identifiers are missing or altered.

10. Limitation of Liability

Our liability is limited to the value of the purchased product.

We are not responsible for:

  • Installation or labor costs
  • Loss of data
  • Loss of profits
  • Indirect or consequential damages

11. Dispute Resolution

Please contact us before initiating any chargeback or payment dispute.

We will make reasonable efforts to resolve any issue quickly and fairly.

Chargebacks initiated without prior contact may delay resolution.