Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Most U.S. orders are delivered within 5–9 business days after shipment.
Some products qualify for faster delivery (1–3 business days). The exact timeframe is always displayed on the product page.
Delivery times are estimates and may vary depending on location and carrier conditions.
Where do you ship from?
Orders may ship from U.S. or international warehouses depending on product availability.
We prioritize U.S. inventory whenever possible to ensure faster delivery.
Do you ship internationally?
Currently, GadgetHQ.co primarily serves customers within the United States.
Can I change my shipping address after placing an order?
Address changes may not be possible once the order has been processed.
Please contact us as soon as possible if you need assistance.
Returns & Refunds
What is your return policy?
You may request a return within 30 days of delivery.
Once approved, the item must be shipped back within 7 days.
Please refer to our Refund Policy for full details.
Can I return an item after using it?
Returned items must be unused and in original condition.
Certain products, including electronic components and replacement parts, cannot be returned once installed or used.
Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or incorrect.
Products & Compatibility
How do I know if a product is compatible?
Please verify your device model and product specifications before purchasing.
If you are unsure, contact our support team before placing your order.
Do you sell U.S. and international versions?
Yes. Some products may be U.S. or international versions.
Differences may include network compatibility, firmware, or included accessories.
Always review product descriptions carefully.
Refurbished Devices
What does “refurbished” mean?
Refurbished devices are pre-owned products that have been tested and restored to full working condition.
They may show minor cosmetic wear unless otherwise stated.
Do refurbished products come with a warranty?
Yes. Refurbished devices include limited warranty coverage as described in our Warranty Policy.
Warranty
What warranty do you offer?
Most products include a limited warranty covering manufacturing defects.
This does not include accidental damage, improper use, or normal wear and tear.
Please refer to our Warranty Policy for full details.
Payments & Security
Is my payment information secure?
Yes. All payments are processed securely using encrypted technology.
We do not store full credit card information.
What payment methods do you accept?
We accept major credit and debit cards, as well as other payment methods available at checkout.
Contact & Support
How can I contact support?
Email: support@gadgethq.co
Phone: +1 888 557 8990
Please include your order number for faster assistance.